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Internal policies, procedures, and registers

This page lists policies, procedures, and guides that OVIC uses to make decisions or provide advice, as well as detailing our corporate policies and registers.

Internal documents we use to make decisions and provide advice that impact members of the public

The documents listed in this section are internal policies, procedures and guides used by OVIC to make decisions and recommendations, or provide advice on matters that may impact on members of the public when OVIC exercises its statutory functions.

The documents listed in this section are available on request, subject to any exemptions that may apply.


Guidelines to the Information Privacy Principles

Privacy complaint handling guides

Privacy Guidance team procedural note – complaint process overview

Freedom of Information

Public Access Case Managers – Complaints Process

Public Access Case Managers – Informal Resolution Guidance

Public Access Case Managers – Fresh Decision Guidance

Public Access Case Managers – Preliminary Views Guidance

Public Access Case Managers – Formal FOI Reviews Procedures Manual

Public Access Case Managers – Access Charges Procedural Guide

Public Access Case Managers – Professional Standards Procedure

Annual Report Survey Procedure

Publication of FOI Review Decisions Policy and Procedures Manual

How to Publish a de-identified Notice of Decision

Regulatory Action

Regulatory Action Policy

Guidelines for Regulatory Action

Delegations registers

See our delegation registers to see how the Commissioners have delegated certain regulatory functions and powers to OVIC employees.

Gifts, benefits and hospitality register

See our register detailing accepted and declined offers of gifts, benefits and hospitality valued at or over $50.

Corporate policies and procedures

This section details OVIC’s corporate policies and procedures that govern our daily operations and support the administrative functions of the Information Commissioner:

CCTV Use Policy

Conflict of Interest Policy and Procedures

COVID-19 Vaccinations Policy

External Complaints Procedures (Word .docx)

Flexible Work Arrangements Policy and Procedures

Fraud Policy and Procedures

Gifts, Benefits and Hospitality Policy and Procedures

Information Security Policy

Internal Complaints Procedures

Occupational Health and Safety Policy and Procedures

Performance Development Plan Guidelines

Privacy Policies and Procedures

General Privacy Policy

Website Privacy Statement

Employee Privacy Policy

Probation Policy and Procedures

Public Interest Disclosure Management Policy

Purchase Card Policy and Procedures

Records Management Policy

Recruitment and Selection Policy

Respect in the Workplace Policy and Procedures

Risk Management Policy and Framework

Secondary Employment Policy and Procedures

Security Management Framework

Social Media and Online Publishing Policy

Study Assistance Policy and Procedures

Travel Policy and Procedures


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