Contact us
Phone
Call 1300 006 842 (1300 00 OVIC) between 10am to 3pm – Monday to Thursday (excluding public holidays). International callers may call +61 3 8662 3400 during these times.
Outside our phone operating hours, a voicemail message can be left and a staff member will return the call.
enquiries@ovic.vic.gov.au
Our staff actively monitor email correspondence between 9am to 5pm – Monday to Friday (excluding public holidays).
We are currently experiencing high demand for our services which is causing some delays in our responses. Our staff are working hard, but it may take a few days for us to respond to enquiries received.
If you would like information about:
- Freedom of Information (FOI) please visit the FOI resources page
- Privacy please visit the Privacy resources page
- Information Security please visit the Information Security resources page.
We appreciate your patience and understanding.
Using AI tools when writing to OVIC
OVIC understands that Artificial Intelligence (AI) tools can make it easier to write to us. This includes tools like ChatGPT or Google Gemini.
Before you use an AI tool, read our guidance on what to know before relying on AI. This will help protect your privacy and help you when using AI.
Words generated by AI tools may not be accurate. You should check the words before sending them to us.
If you use an AI tool, we may need to contact you to understand your concerns and what help you need from us. This can cause delays in helping you with your matter.
Please contact us if you have any questions.
Post
PO Box 24274
Melbourne VIC 3001
Interpreter and translation service
If you speak a language other than English, you can contact us using a telephone translator using the Translating and Interpreting Service (TIS) on 131 450 and provide OVIC’s contact number 1300 006 842.
Media enquiries
Enquiries seeking comment should be supplied in writing to media@ovic.vic.gov.au
Please note for legal and operational reasons we do not specifically comment on active complaints, reviews or investigations under either the Freedom of Information Act 1982 (Vic) or the Privacy and Data Protection Act 2014 (Vic).