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Complaints about us

If you have a complaint or feedback about a service we have provided

You should first contact the staff member involved by phone or email and detail your concerns. The staff member will try to address your concerns.

If you are still have concerns with a service we have provided you can email feedback@ovic.vic.gov.au detailing your concern or contact us to discuss further. Your complaint will be then be considered by our Complaints Coordinator who will provide you with a response as soon as possible.

Complaints to the Victorian Ombudsman

The Victorian Ombudsman may enquire into or investigate any administrative action taken by the Office of the Victorian Information Commissioner under the Privacy and Data Protection Act 2014 (Vic) (PDP Act).

Note that the Victorian Ombudsman cannot enquire into or investigate any administrative action taken under the Freedom of Information Act 1982 (Vic) (FOI Act). If your complaint relates to a function this Office under the FOI Act, see ‘Complaints to the Accountability and Oversight Committee’ below.

The Victorian Ombudsman can be contacted at:
Level 2, 570 Bourke Street
Melbourne Victoria 3000

Email: ombudvic@ombudsman.vic.gov.au
Phone: 03 9613 6222
Website: www.ombudsman.vic.gov.au

Complaints to the Accountability and Oversight Committee

Section 6A of the Parliamentary Committees Act 2003 (Vic) allows the Accountability and Oversight Committee to consider and investigate complaints concerning the Information Commissioner and the operation of the Office of the Victorian Information Commissioner.

Note that the Accountability and Oversight Committee cannot reconsider a decision or recommendation of the Information Commissioner or Public Access Deputy Commissioner in relation to an investigation, review or complaint under the FOI Act.

The Accountability and Oversight Committee can be contacted at:
Parliament House, Spring Street
East Melbourne Victoria 3002

Email: aoc@parliament.vic.gov.au
Phone: 03 8682 2835
Website: www.parliament.vic.gov.au/aoc

Complaints to the Victorian Inspectorate

The Victorian Inspectorate is able to receive certain complaints about our exercise of coercive powers and compliance with procedural fairness requirements.

The Victorian Inspectorate can be contacted at:
PO Box 617 Collins Street West
Melbourne Victoria 8007

Email: info@vicinspectorate.vic.gov.au
Phone: 03 8614 3225
Website: www.vic.gov.au/vicinspectorate

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