Before you make a complaint
This page provides tips on making a privacy complaint by outlining matters to consider before making a privacy complaint.
Are you making a complaint to the right place?
This page outlines organisations that may be able to help with your complaint, in the event that OVIC is unable to if your complaint is out of our jurisdiction.
How to make a complaint
This page outlines the step-by-step process of making a privacy complaint to OVIC.
What happens when you make a complaint?
This page provides an overview of OVIC's privacy complaints process.
Identifying realistic outcomes
This page provides tips on setting fair, practical and proportionate outcomes that will assist OVIC in managing your privacy complaint.
Conciliation is a form of alternative dispute resolution, similar to mediation. This page provides an overview of OVIC's approach to conciliation.
Privacy complaints at VCAT
This guide provides an overview of the handling of privacy complaints by VCAT. It contains new information on how VCAT assesses whether there has been an interference with privacy and when VCAT can keep a complainant’s identity private.