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Reviews and complaints

When can I request a review?

You can request a review when a Minister or agency’s makes a decision under the Freedom of Information Act 1982 (Vic) (FOI Act) to:

  • refuse access in full or in part to a document;
  • refuse to amend a personal record;
  • defer access to a document; or
  • not waive or reduce an application fee.

An application for a review must be made to us within 28 days of you receiving the decision of the Minister or agency.

Detailed information on how to request a review can be found here.

When can I make a complaint?

Complaints can be made about Ministers and agencies. Below lists when a complaint can be made.

Agencies 

You can complain about an action taken, or failed to be taken, by an agency when performing its functions or meeting its obligations under the FOI Act. This may include:

  • a delay in handling your request;
  • a decision that a requested document does not exist or cannot be found; or
  • an action taken or failed to be taken by a principal officer in the performance or purported performance of their functions and obligations under Part IB (Professional Standards – not yet published or in force) or Part II (Publication of certain documents and information).

Ministers

You can also complain about certain actions taken or failed to be taken by a Minister in relation to a request. This may include:

  • a delay in handling your request;
  • a decision that a requested document does not exist or cannot be found;
  • a decision to defer giving access to documents; or
  • a decision to release personal or business affairs information.

A complaint must be made within 60 days of the conduct you are complaining about, unless the delay was due to an action of the agency or Minister.

Detailed information on how to make a complaint can be found here.

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