In Victoria, you have the right to make a complaint to OVIC about how your freedom of information (FOI) complaint was handled.
The average amount of time to complete a complaint is 80 days, however most complaints are dealt with in less time.
The following steps outline the process of making an FOI complaint to OVIC and how OVIC may respond.
Make a complaint about the handling of your FOI request
Once we receive your complaint, we will acknowledge it within 10 business days. Under the FOI Act, we must provide a copy of your complaint to the agency you are making the complaint about.
We investigate your complaint
It is important you explain why you are making the complaint and what outcome you are seeking.
We may also request a response from the agency about your complaint.
Providing you with the agency’s response
Once we receive the agency’s response, we will provide you with a copy and ask you if it resolves your complaint.
If your answer is no, we may ask for more information to help us resolve it.
What you can expect from OVIC
- We will act independently and without bias;
- We will treat you with respect and listen to your concerns;
- We will deal with your complaint in private;
- We will do our best to resolve your complaint informally and as quickly as possible;
- We aim to reach resolutions that are suitable to both parties;
- We will be open and honest about what we can and cannot do in dealing with your complaint; and
- We will be upfront with you when we feel your complaint has been pursued to its fullest extent and provide you with an opportunity to provide further information.
What OVIC expects from you
- We ask that you treat us with respect and communicate with us politely;
- We ask that you respond to our enquiries within specified timeframes;
- We ask that you respect our functions and powers under the FOI Act;
- We ask that you consider any resolution options with an open mind; and
- We ask that you assist us in resolving your complaint in good faith.