IPP 4 contains two distinct obligations. The first deals with data security, requiring organisations to protect personal information they hold. The second deals with the disposal of data, requiring organisations to destroy or de-identify personal information they no longer need. IPP 4 says:
IPP 4.1 An organisation must take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.
IPP 4.2 An organisation must take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose.
IPP 4.1: Security of personal information
IPP 4.1 requires Victorian public sector organisations to take reasonable steps to protect the personal information they hold from misuse, loss, unauthorised modification, and unauthorised disclosure. To comply with IPP 4.1, organisations should anticipate foreseeable security risks to the personal information they hold and take reasonable precautions to reduce those risks.
When determining whether a particular step is ‘reasonable’, organisations must consider the potential impact of a possible security breach of the information on the people the information is about. As explained in the Key Concepts chapter, what is reasonable depends on the circumstances. The requirement to take reasonable steps supports a risk-based approach to the security of personal information. IPP 4.1 is particularly concerned with the potential harm caused to an individual if the security of their personal information is compromised. Potential harm to an individual may include financial or reputational harm, embarrassment, discrimination, a threat to their safety or wellbeing. This means IPP 4.1 requires an organisation to implement measures proportionate to the potential privacy risks to individuals and the potential harm caused to them.
IPP 4.1 and Parts 4 and 5 of the PDP Act both support a risk-based approach to implement measures proportionate to their respective risks. However, unlike IPP 4.1, Part 4 focuses on information security, rather than the privacy of personal information. Some of the security measures implemented as part of managing information security risk may be useful to assist organisations in protecting the personal information they hold.
‘Reasonable’ information security measures should be identified and implemented based on the outcomes of a risk assessment conducted on the organisation’s information assets.1This risk-based approach gives organisations flexibility to select and tailor security measures and controls specific to the circumstances and risks they have to manage. Because risk is dynamic and will change when the organisation’s information practices change, for example, when new technologies are adopted or staff responsibilities change, organisations should periodically review their information security risks and assess if the steps they take to manage those risks remain ‘reasonable’.
If a Victorian public sector organisation fails to take all ‘reasonable steps’, it breaches IPP 4.1. The discussion about IPP 4.1 in this section of the Guidelines is divided into three parts:
- The first part, ‘Determining whether a security measure is required by IPP 4’, outlines factors relevant to determining whether a certain ‘step’ is required by IPP 4.1. This discussion will be useful when an organisation is considering implementing a particular information security measures or responding to a privacy complaint that alleges a failure to implement a particular security measure amounts to a breach of IPP 4.1. The organisation might be asking itself: would that particular security measure have been reasonable? May we have breached IPP 4.1 by deciding not to implement that measure?
- The second part, ‘Implementing a suite of security measures to protect personal information’, explains how to identify a range of security measures to protect personal information held by the organisation. Certain Victorian public sector organisations should apply the Victorian Protective Data Security Framework (VPDSF). This complements the identification and implementation of security measures under IPP 4.1. This part might be useful to organisations when designing information management systems or re-designing them after a privacy complaint about the ‘reasonableness’ of their security measures.
- The third part explains certain key terms used in IPP 4.1: hold, misuse, loss, unauthorised access, and modification and disclosure.
Determining whether a security measure is required by IPP 4: ‘Reasonable steps’
Perfect security is impossible. No organisation will be able to implement all possible security measures to mitigate all risks to the information it handles. This is why IPP 4.1 only requires organisations to take reasonable steps to secure personal information.
When considering whether a particular step is reasonable, and required by IPP 4.1, the main consideration is the risk of harm to the people the information is about. Other considerations include the cost and difficulty of implementing the security measure and the damage to the organisations that might result from a failure of security or a breach. In the context of IPP 4, a ‘failure of security’ or ‘breach’ refers to ‘misuse or loss [or] unauthorised access, modification or disclosure’ of personal information.2 ‘Reasonable steps’ is a balancing act between these considerations. Overall, ‘reasonable’ security measures are proportionate and appropriate to the risk of harm to the individual.
Organisations can consider the following factors when determining whether a particular security measure is ‘reasonable’:3
- the potential impact of a breach or security failure, such as a compromise to the confidentiality or integrity of personal information;
- the likelihood of the breach occurring;
- the type and amount of personal information;
- the nature of the organisation and difficulty of implementing the step;
- the invasiveness of the security measure; and
- other negative consequences of implementing the ‘step’ (including any adverse impact it may have on the availability of the information to its intended user).
The potential impact of a security breach
As noted earlier, when assessing the ‘reasonableness’ of the steps that organisations intend to implement, organisations need to consider the potential harm to individuals arising from a potential breach of their personal information.
In assessing the potential harm, organisations should be mindful of the gravity or severity of this harm. The severity of harm might vary depending on who receives the information as result of a security breach. For example, if a security breach results in a colleague knowing a certain piece of personal information about a fellow colleague, the effect on the individual with regard to embarrassment, humiliation or discrimination might be different to if a family member were to discover the same information. Harm can also follow from a security breach that compromises the integrity of information. For example, if a person’s record is improperly modified to incorrectly state that the person is in debt, and this affects their ability to obtain finance, this can be as harmful as an unauthorised disclose of personal information.
The likelihood of a security breach occurring
If a security breach has occurred and organisations are consulting these guidelines to determine if their security measures were reasonable or not, organisations could ask themselves:
- How likely was the security breach?
- Should it have been foreseen?
- Were the security measures in place proportionate and appropriate to how likely the security breach was?
These questions should help on organisation reflect on the reasonability of its ‘steps’ to securing the information.
The type and amount of the personal information
The type and sensitivity of the personal information will affect what is reasonable to protect it from unauthorised access, modification or disclosure, or misuse or loss. There is a greater risk of more serious harm to individuals if the security of sensitive information is compromised. This means sensitive information may require enhanced security measures than other types of information. For example, sensitive information such as racial or ethnic origin can be used to discriminate or unauthorised access to financial information may risk identity fraud or financial harm.
The amount of information may also be a factor for organisations to consider when deciding if their ‘steps’ were reasonable. This is also a relevant consideration when deciding whether or not to notify an individual their information has been compromised. The amount of personal information held by an organisation that could potentially be the subject of a security breach could also affect the severity of the impact on the individual. If the amount of personal information can build a detailed profile of an individual, the risk of harm caused by a breach will be greater, for example, by identity theft. If the information is such that it can be linked with other information to draw a detailed picture about an individual, this may also heighten the value of the information.
The nature of the organisation and difficulty of implementing the ‘step’
The nature of an organisation influences what constitutes a ‘reasonable step’. Specifically, the resources an organisation has to implement security measures and the cost of implementation will affect what is ‘reasonable’.4 Organisations implementing ‘reasonable steps’ must also be able to continue their normal business practices. The size, capabilities and budget of an organisation to implement security ‘steps’ is a consideration which may weigh against the likelihood and severity of harm that may be caused to an individual whose information is the subject of a security breach.
Specifically, organisations may consider the difficulty of implementing the security measure. A time-consuming and costly ‘step’ might not be ‘reasonable’ if the potential harm to an individual from a security breach is limited. Security measures might be difficult or costly to implement if, for example, they require a complete redesign of the digital information software management programs. While information management systems should be designed with privacy in mind,5 the ‘reasonable’ part of IPP 4.1 recognises organisations cannot have perfect information security: the time and cost involved with implementing the security measure may not be proportionate and appropriate to the risk of a breach. However, this consideration must be taken into account in the context of IPP 4.1: its aim is to protect the personal information of individuals. This means the harm to individuals is the most important consideration. A difficult or costly security measure might be ‘reasonable’ if it is proportionate to the risk of harm, for example, if the organisation deals with particularly sensitive information.
The invasiveness of security measures
The effect of security measures must be balanced against the risk of harm to the subject of the information if information security is breached.
Other negative consequences from implementing the step
A security measure might not be a ‘reasonable step’ if it goes above and beyond the risks associated with the personal information. If the risk of security breach or the risk of harm to the individual caused by the breach is minimal, but the security measure severely limits access to that information, the availability of that personal information might be unnecessarily restricted.
When considering if a security measure is reasonable organisations might find it helpful to think about the three themes of the information security triad: confidentiality, integrity and availability.8 Confidentiality is about limiting access to information. Integrity is about preventing unauthorised modification, like IPP 3 Data Quality. Measures designed to protect privacy can sometimes appear to be in opposition to the availability of information. Information can be incredibly useful for organisations to make decisions about people. If the availability of information must be restricted to implement a security measure, and the impact of this restriction is disproportionate to the risk being managed, such a security measure would be unlikely to be required by IPP 4.
The factors of the difficulty of implementing a security measure, the time and cost involved or the reduced availability of the information, organisations must remember the principle concern of IPP 4.1 is to reduce the risk of harm to individuals caused by information privacy or security breaches. The negative consequences for the organisation are valid concerns, but the protection of the information and the individual is paramount.
Implementing a suite of security measures to protect personal information
How can an organisation identify the appropriate security measures for their organisation to meet the requirement of ‘reasonable steps’ under IPP 4.1? This process will involve multiple ‘steps’ which should involve governance and controls across the four security domains: information, personnel, ICT and physical security. Thinking about governance and the four security domains should help organisations to select a range of security controls which together build an information security program that is ‘reasonable’ in the organisation’s context. These Guidelines will explain and provide examples of security measures as part of governance, information security, personnel security, ICT security and physical security.
The Five Step Action Plan in the Victorian Protective Data Security Framework (VPDSF) also provides a method to identify appropriate security measures for an organisation. The VPDSF is the overall scheme for managing protective data security risks across the Victorian public sector. Like IPP 4.1, it is underpinned by a risk-based approach to information security. The Five Step Action Plan is ordinarily used to build a model of the organisation’s information security risks, and measures that need to be implemented to mitigate those risks. However, the Five Step Action Plan may also assist organisations to identify the risks to personal information and the risk to the privacy of individuals, in accordance with IPP 4.1. Victorian government organisations should refer to the Victorian Protective Data Security Framework and Standards for more information.
The Five Step Action Plan:
- Identify your information assets.
- Determine the value of this information. The value is how useful the information might be to the organisation (within authorised use).
- Identify the risks to this information. This involves the likelihood of a breach and the severity of harm to the individual should a breach occur.
- Apply security measures to protect the information.
- Manage risks across the information lifecycle from collection, while the information is held and when it is destroyed or de-identified under IPP 4.2.
Appropriate privacy governance involves establishing practices, procedures and systems that ensure an organisation has appropriate governance measures in place to protect personal information. Governance measures will be most often implemented at an organisational or management level, for example, with policies on information management. Policies and procedures are an essential part of organisational governance which contribute to robust security management. Policies and procedures help make staff aware of their obligations and responsibilities, and understand any legislative obligations by which the organisation may be bound. They also promote consistency of practice by staff which means individuals can trust their information will be handled appropriately.
Organisations are encouraged to have security and privacy policies and conduct security risk assessments.
An organisational policy that requires PIAs be completed regarding projects involving personal information might be one ‘step’ in the organisation’s approach for protecting information. PIA’s often form part of an organisation’s overall corporate risk assessment procedure. They help organisations identify and mitigate possible information security and privacy risks and what controls within the four security domains (discussed below) it might be reasonable to implement.9 PIAs are a major component of IPP 4.1.
Organisations should have a security policy or a security management framework that defines key roles, responsibilities, accountabilities and authorities for positions tied to security governance. For example, some organisations will already be required to submit a Protective Data Security Plan (PDSP) as part of the Victorian Data Protection Security Standards (VPDSS) and Framework (VDPSF). A security management framework should be widely communicated internally and externally to relevant stakeholders so those who influence the effectiveness of the framework and those who will be affected by the framework understand its key objectives. Establishing, implementing and maintaining an information security framework proportionate to the organisation’s size, resources and risk posture is also a standard of the Victorian Data Protection Security Standards.10
Organisations should try to design security policies and procedures in a way that supports, rather than restricts, other IPPs. For example, a heavy focus on confidentiality should limit only unauthorised access to that information. Confidentiality should not impede an individual’s ability to access and correct their own information which is a right established by IPP 6.
Training and awareness are other important parts of protecting information through governance. Strong internal guidance and training about information security promotes a security culture in the organisation. It also helps individuals understand the importance of good information handling practices.11 Security awareness training should be embedded into organisations’ induction programs and be reinforced at regular intervals, particularly where significant changes have occurred to the legal, regulatory or technological environment.
Allowing the organisation to continue normal business practices is key to ‘reasonable’ governance security measures, provided the practices do not contravene the IPPs. This is part of the balancing act between harm to an individual from a potential security breach and the cost and difficulty for organisations to implement security controls. See the discussion of reasonable steps above, specifically paragraphs -.
The obligation to take reasonable steps to protect personal information under IPP 4.1 may also extend to contracted service providers (CSPs).12 When outsourcing to CSPs, organisations must ensure privacy and security obligations are reflected in contractual arrangements. Contracts should clearly define the roles and responsibilities of each party, including who ‘owns’, ‘controls’ or ‘possesses’ the information because this will affect who is accountable. Accountability for security cannot be outsourced.
Security incident management
Organisations should have a security incident management regime in place to prepare for information security breaches and help them respond in a timely manner. A security incident management process could be supported by organisational training and awareness of security obligations.
The first step in a security incident management process is detection. Does your organisation have the capability to detect information security incidents? Detection capabilities can be integrated into the organisations systems and processes, for example, audit logs were discussed above at .
When a breach is detected, or the organisation is notified by an affected individual, the organisations should attempt to contain the breach and conduct a preliminary assessment. Evaluation of the risks associated with the breach should take into account the type and sensitivity of the information that was compromised and the potential harm to individuals affected. Notification may be appropriate. However, if the harm caused by notification of an information security breach is likely to be greater than the actual harm caused by the breach, notification might not be appropriate.13
Additionally, the organisation should implement steps to prevent the same type of incident reoccurring by conducting a post incident analysis of the causes of each incident and improve existing security measures.
Information security considers the protection of information throughout its entire lifecycle: from when information is collected, while it is held by the organisation and when it is disposed of. Organisations may need to take different steps to protect information at different times of its lifecycle. For example, when the form of the information changes from hard copy to soft copy, the information might become more accessible to others in the organisation and additional information security measures may be required to reasonably prevent misuse or unauthorised access.14
Case Study 4A: Governance of information security with regard to emails
Emails can contain or have attached, vast amounts of personal information. Care should be taken to get the email address right and not to send or forward copies to additional recipients who do not require the information.
To improve security of emails, organisations should establish what personal information can be sent via unencrypted email and whether alternative means of communication should be required for (certain types of) sensitive information.
A protective marking system can be a useful information security control. Protective markings indicate to anyone accessing the information the handling measures expected to be applied during the use, handling, storage, transfer and disposal of the information.
Where information sharing arrangements exist,15 organisations should actively manage the agreements for relevance and currency. The agreement, for example, a memorandum of understanding, should address information security from a governance point of view and possible security controls from the four security domains: information, personnel, ICT and physical security.
One part of information security is ensuring that access to information should be granted to the right people. Organisations may find the following considerations useful.
- The amount or type of information accessible to certain employees should be appropriately limited according to their role. For example, does the individual’s role in the organisation mean they should have ‘read only’ access or should they be authorised to change, add or delete information? How might this impact Data Quality according to IPP 3?
- Why might an individual need to access certain information assets? What uses might the information have? Will these uses be in line with IPP 2 Use and Disclosure? Might the individual be using the information for unauthorised or personal reasons?
- If the information is accessible to contractors, or the organisation outsources functions or activities to CSPs, what level of access does the contractor require to do what they have been engaged to do? Those external to the organisations should not have any access to information not required by the service or function they have been contracted to provide.
- Who might the information be disclosed to? Should the organisation specify who is an authorised recipient in the record of the information? Do, or should, information handling policies explain to employees who might be an authorised recipient? Or, alternatively, who is specifically not an authorised recipient?
Case Study 4B: Open access policy to student records results in security breach16
A soccer coach used his position as a teacher at the player’s school to access her school records, which contained the student’s medical information. The student’s medical records were then used by the teacher and soccer club president to persuade the player and her parents to provide the soccer club with an indemnity in case she was injured during a game.
The school had no recorded policy or procedures to control access to students’ records. The Department conceded it was in breach of the equivalent NSW Security Principle.
The NSW Administrative Decisions Tribunal commented in some cases it may be appropriate for information to be widely available within a school to meet the purpose for which it was collected. However, in other cases, it may be more appropriate to limit the number of staff with access to a small group.
It was recommended the school have guidelines for the use of personal information in student records and that staff be given appropriate training about their obligations under privacy legislation.
Personnel security tries to make sure that only eligible and suitable people are engaged and employed and given access to information. Personnel security measures help organisations reduce the risk of information being compromised and contributes to creating a protective security culture where those who access information are aware of their security responsibilities.17
Ongoing personnel security management requires organisations to actively and consistently assess personnel risks. This includes risks associated with the changing suitability of employees for certain access and staff departures from the organisation. Pre-employment screening can be essential to ensure candidates and employees meet the organisation’s security requirements.
ICT security ensures information communication and technology systems that process and store information have adequate security measures. Digitisation of information assets means ICT security measures are critical to enable organisations to meet their business objectives whilst maintaining the security of personal information.
Organisations must take steps to protect both hardware and software from misuse, loss, and unauthorised access, modification or disclosure. ICT security extends to platforms including email systems, desktop and portable devices (such as laptops, mobile phones, tablets and portable storage devices), websites and social media, Wi-Fi networks and remote access capabilities.18For example, it might be reasonable and appropriate to encrypt sensitive information, as opposed to only protecting it with a password.
Organisations should consider Victorian Protective Data Security Standard 17 which states: ‘An organisation must establish, implement and maintain Information Communications Technology (ICT) security controls in their ICT management regime’. The protocols to standard 17 are:
Protocol 17.1 There is executive sponsorship of ICT security controls, and these are incorporated in the organisation’s ICT management regime.
Protocol 17.2 ICT security controls are implemented in the organisation’s ICT management regime.
Protocol 17.3 ICT security controls are appropriately monitored and reviewed in the organisation’s ICT management regime.
Protocol 17.4 ICT security controls are improved and the organisation’s ICT management regime is updated to respond to the evolving security risk environment.
To help organisations prioritise ICT security controls to protect personal information, the Australian Cyber Security Centre (ACSC) has devised the ‘Essential Eight’ strategies.19 They are:
Application whitelisting of approved or trusted programs to prevent execution of unapproved or malicious programs including .exe, DLL, scripts and installers means. All non-approved applications (including malicious code) are prevented from executing.
Patch applications, for example, Flash, web browsers, Microsoft Office, Java and PDF viewers patch or mitigate computers with ‘extreme risk’ vulnerabilities within 48 hours. Organisations should use the latest versions of applications. This ensures security vulnerabilities in applications can be used to execute malicious code on systems.
Configure Microsoft Office macro settings to block macros from the Internet and only allow vetted macros either in ‘trusted locations’ with limited write access or digitally signed with a trusted certificate.
Use application hardening can be used to configure web browsers to block Flash (ideally uninstall it), ads and Java on the Internet. Also, disable unneeded features in Microsoft Office (for example, OLE), web browsers and PDF viewers.
Restrict administrative privileges: to operating systems and applications based on user duties. Organisations should regularly revalidate the need for privileges and not use privileged accounts for reading email and web browsing. Admin accounts are the ‘keys to the kingdom’. Adversaries use these accounts to gain full access to information and systems.
Patching operating systems (including network devices) with ‘extreme risk’ vulnerability within 48 hours, using the latest operating system versions and not using unsupported versions reduces the window of opportunity that intruders have to exploit a known vulnerability in an operating system.
Multi-factor authentication including VPNs, RDP, SSH and other remote access for all users when they perform a privileged action or access in important, sensitive or high-availability data repository makes it harder for adversaries to access sensitive information.
Daily backups of important, new or changed data, software and configurations settings, stored disconnected and retained for at least three months ensures information can be accessed against following a cyber security incident.
Audit logs can be a key ICT security tool. Audit logs allow organisations to see who has accessed what information if any misuse or unauthorised access or disclosure occurs. Audit logs can also deter security breaches because employees know their access of information systems will be tracked. To be an effective deterrent and detection measure, audit logs or audit trails must be usable and used. This means organisations need to be able to interpret the audit log and determine who accessed what information and when. An audit log may also reveal what was done with the information: if it was simply read, copied, forwarded, modified or deleted. The lack of capability to effectively audit and discover who had access to databases may amount to a breach of IPP 4. 20An audit system that logs events, for example, access or changes to information, can ensure accountability of all user actions on a system. Audit and event logging can also improve the changes of an organisations detecting malicious behaviour.21
Another ICT security measure which organisations might choose to implement as part of their ‘reasonable steps’ is the adoption of policies and procedures which govern how equipment which stores information is used. For example,
- Laptop computers can be stolen or lost, so safeguards should be considered to ensure that, if the equipment falls into the wrong hands, the information cannot be accessed. Encryption and password protection are obvious protections. Organisations might also provide staff with training about the types of information that should, or should, not leave the building.
- USB Keys, or memory sticks, can pose a serious security risk. Organisations might consider using encryption and adopting policies and procedures which advise staff about the following questions: Should USB keys be used? Under what conditions? Who is entitled to store what type of information on USBs?
- End to end encryption means data is encrypted when it is ‘at rest’ and in transit. Encryption of data in transit can protect sensitive or classified information when it is communicated over a public network infrastructure. Encryption does not reduce the sensitivity of information, but it mitigates the risk of harm if the information is compromised.22
Physical security is about protecting places (for example, the office building) and objects (for example, mobile phones or laptop computers). Organisations must take steps to prevent unauthorised access to personal information as a result of poor physical security. To achieve this, organisations should ensure security measures are integrated into facilities, equipment and services designed to protect information.
To protect the physical security of personal information during the entire information lifecycle, organisations should establish, implement and maintain physical security measures which take into account the type of the information they hold, how the information is used and the potential harm to an individual should a security breach occur. Organisations need to provide a secure environment to protect hard copy (physical files) and soft copy (electronic documents) information. Organisations should implement multiple layers of security which might include:
- Facilities: designing specialist work spaces where sensitive information can be segmented off to only permit access to those who have the appropriate authorisation and maintaining access logs to monitor staff movements within the physical environment.
- Equipment: selecting security equipment to protect information during use or transfer, for example, satchels, tamper evidence bags, locked briefcases. Organisations should ensure secure containers are available for information to be locked away and support clear desk policies.
- Services: monitoring and patrol of physical spaces, for example, with security guards or live monitoring of security camera feeds.
Case Study 4C: Improving physical security following a breach23
Medical documents, including patient prescriptions and pathology results were found scattered in a public park next to a private medical centre. The documents included patients names, addresses and telephone numbers. It was suggested the documents came from a large bin behind the private medical centre.
The Australian Privacy Commissioner considered reasonable steps to ensure data security depends on the circumstances in which personal information is held. Additionally, ‘sensitivity of personal information stored is also an important factor and higher levels of scrutiny could be expected for more sensitive information, such as health information’.
An investigation found the bin had been tampered with and documents thrown around the park. The Commissioner and the medical centre devised a number of steps to improve data security, including secure fencing to reduce the risk of break in, locks, secure destruction of personal information (including shredding) and training for administrative and medical staff for proper destruction of personal information. The medical centre also wrote to all patients to advise them of the matter and the steps being taken to address it.
Distinguishing information security from information privacy
Privacy and security are intertwined concepts. An individual’s information privacy cannot be ensured without proper security protecting personal information from being handled inappropriately. Information security is broader than information privacy because it is addresses all information, not just personal information as defined by the PDP Act and is concerned with the confidentiality, integrity and availability of all official information.24 Security is about making sure the right people, at the right time have the right information.
The Victorian Data Protection Security Standards (VPDSS) require organisations to adhere to a minimum set of protective data security requirements. Like these guidelines, the Standards encourage organisations to consider information security as part of governance and the four security domains: information, personnel, ICT and physical security.
Key terms used in IPP 4.1
Section 4 of the PDP Act provides an organisation ‘holds’ personal information ‘if the information is contained in a document that is in the possession or under the control of the organisation, whether alone or jointly with other persons or bodies, irrespective of where the document is situated, whether in or outside Victoria’.
This definition means an organisation can ‘hold’ information whether it has physical possession or not. The term ‘hold’ includes any record of personal information an organisation has control over. ‘Holding’ information in non-physical format is increasingly common with digital government.
In an outsourcing context, each organisation with control of personal information will have obligations under IPP 4.1. Organisations cannot contract out of the IPPs and obligations under the IPPs do not end if information leaves Victoria. This is because ‘hold’ depends on ‘control’ as well as ‘possession’. An organisation may not have ‘possession’ of information stored with a cloud service provider, however, if it retains ‘control’ of this information, IPP 4.1 will apply. IPP 9 Transborder data flows may also be relevant to organisations using cloud storage outside Victoria because organisations in Victoria can ‘hold’ information stored outside of Victoria if they remain ‘control’ over it. The application of access and correction rights under IPP 6 also depends on what information the organisation ‘holds’.
‘Misuse’ of personal information occurs when it is used in a way that contravenes the IPPs or other restrictions around how personal information is used. Other restrictions include provisions in other legislation that require confidentiality or secrecy, or internal policies that prescribe appropriate uses of information. Misuse also includes using personal information for personal or financial gain.
Examples of a ‘misuse’ of personal information include:
- using someone’s personal information to defraud or blackmail them. This is prohibited by the Crimes Act 1958 (Vic).
- falsifying documents. For example, changing a friend’s birth date in a record so they are entitled to a benefit they otherwise would not be.
- an employee of a local council using a database to get personal information about a resident’s application for a house extension to help a friend oppose that extension application.
- exporting a mailing list from the organisation’s database and using it for personal marketing.
- using contact information and other personal information to personally contact clients of the organisation with a view to profiting personally or harming a person’s reputation.
Personal information is lost where its location is unknown. This can include both hard copy and electronic documents. Information that has been destroyed or de-identified is not lost.
Examples of a ‘loss’ of personal information include:
- Physical loss of a complainant’s file while two government offices were moving offices. The file later arrived by post at the complainant’s address, packaged with personal information about other persons and matters that did not concern the complainant.25
- Inability to locate digital files on the organisation’s share drive when requested
- A USB falling out of an employee’s pocket on the street
- Papers falling out of a folder
- Releasing information to another agency, without controls in place to limit that information’s duplication or further use or disclosure by the other agency. It is unknown where the information might end up.
Unauthorised access, modification and disclosure
Accessing information involves viewing it in some form. Modification of information is changing the original information, or adding components to or removing components from the original information. Disclosing information involves making it accessible or visible to others. Access, modification or disclosure of information will be regarded as ‘unauthorised’ where a person:
- has no authority to access, modify or disclose the information;
- exceeds their authority by acting beyond their power; or
- misuses their authority in pursuit of an ulterior motive.
Examples of unauthorised access, modification and disclosure of personal information include:
- Using a colleague’s login and password to a certain software program to access personal information not otherwise available to them.
- Changing someone’s birth date in official records so they are eligible for a special entitlement. Falsifying documents can be misuse, as above, and unauthorised modification.
- Disclosing information about a colleague to a third colleague that was provided in confidence.
- Taking a selfie in the office, with documents containing personal information in the background that is therefore disclosed to an employee’s social circle.
Case Study 4D: Misuse and unauthorised access26
The complainant, a former employee of a government agency, complained her personal record had been accessed by a current employee of the agency who had used the records to locate the complainant’s home. The complainant feared for her safety, and because of the incident decided to change her name and relocate.
The agency’s internal investigation showed the employee had had unauthorised access to the complainant’s personal record. The Australian Privacy Commissioner found the ‘inadequacy of the steps to prevent unauthorised access’ meant the agency had not taken reasonable steps in the particular circumstances as required.
The matter was conciliated. The agency added additional protection to the complainant’s personal information, terminated the employment of the individual responsible and the complainant accepted settlement of the costs for changing her name and residence.
IPP 4.2 Disposal of Data
IPP 4.2 requires organisations to take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose. While the Security Principle (IPP 4.1) encourages organisations to preserve and protect personal information from loss or premature disposal, the Disposal Principle (IPP 4.2) encourages organisations to avoid indefinite retention of identifiable information when it is no longer required.
IPP 4.2 helps to minimise the potential security risks that arise when information is retained for too long. Disposal of information no longer needed reduces the possibility of the organisation inappropriately using out-dated information.27 Additionally, disposing of information reduces the possibility of disparate data sets accumulated over time being aggregated for reasons unconnected to the original purpose of collection and beyond what the reasonable expectations might have been at that time. This would be an unauthorised use: IPP 2.1. Disposal of out-dated and unnecessary information also removes the risk of inadvertent or unauthorised disclosure of that information.
Organisations can minimise the need to dispose of data by limiting the amount of identifiable information collected in the first place (IPP 1.1) and by providing opportunities for anonymous transactions (IPP 8).
Clear policies about retention and disposal of information help organisations comply with IPP 5 which requires information handling policies to be made available on request. Organisations may choose to provide information about its retention and disposal at an early stage of collection the other matters required to be in collection notices (IPP 1.3 and 1.5). Informing individuals about secure storage and intended disposal when organisations are collecting sensitive or delicate information can reassure individuals their information will no longer be available for unrelated or unexpected uses.
Case Study 4E: IPP 4.2 is incompatible with indefinite retention.28
An agency outsourced pre-employment screening to a company. The company’s form used to collect information about potential employees stated all the information collected would be retained indefinitely by the pre-screening company. This information was to form part of the company’s own database for the purpose of determining that person’s suitability for any future positions.
This was considered incompatible with the equivalent privacy principle by the New Zealand Privacy Commissioner. The company was instructed to destroy the information it held about the complainant.
Relevance of the Public Records Act
Most organisations bound by the PDP Act are also bound by the Public Records Act 1973 (Vic) (Public Records Act). The Public Records Act prevails over the PDP Act to the extent of any inconsistency,29 however, the record-keeping requirements under the Public Records Act and the disposal principle of IPP 4.2 can be read consistently with each other. This is because record-keeping obligations under the Public Records Act are a ‘purpose’ to retain the information, meaning organisations are not required to destroy or de-identify any information they must retain under the Public Records Act.
Under the Public Records Act, public records cannot be destroyed unless authorised under the Public Records Office Victoria (PROV) Disposal Standard.30The Disposal Standard provides destruction can be ‘authorised’ through Normal Administrative Practice (NAP), Retention and Disposal Authorities (RDAs) or Single Instance Disposal Authorities (SIDAs).31 If a relevant Records Authority from PROV (NAP, RDA or SIDA) does not apply to a particular record held by the organisation, the organisation should ask PROV to determine the appropriate disposal action.
Retention and Disposal Authorities (RDAs) are issued by PROV. They set mandatory minimum retention periods for records and authorised destruction of records once minimum retention periods have been met. Once the minimum retention period for a certain record has expired, the organisation is no longer required to keep that record. This means the organisation will need to reassess if they have another purpose for continuing to hold the information. If the record or information is no longer needed for any purpose, the organisation will need to take reasonable steps to destroy or de-identify the information under IPP 4.2. The potential for misuse or ‘function creep’ is reduced when the retention period is more strictly controlled.
Organisations are authorised to destroy certain of records when doing so is part of their ‘normal administrative practice’ (NAP). Information that can be authorised to be destroyed using NAP include:
- Transitory messages, for example, calendars, personal emails
- Rough working papers, for example, rough meeting notes or notes preparing correspondence.
- Drafts not intended for further reference, in paper or electronic form
- Copies retained for reference purposes only
- Published material not included in the organisation’s records.32
When an organisation has authority to destroy a public record, for example, according to a RDA or NAP, the organisation loses the purpose of retention for recordkeeping compliance with the Public Records Act. The organisation will need another legitimate purpose to keep the information or IPP 4.2 will require the organisations to take reasonable steps to destroy or de-identify the information.
‘Reasonable steps to destroy or permanently de-identify’
Organisations can choose to destroy or de-identify personal information they no longer need. To meet the obligation of IPP 4.2, organisations need to be able to demonstrate they took reasonable steps to destroy or de-identify information. Reasonableness of destruction or de-identification will be assessed in the context of each particular case.
The sensitivity of information is an important factor that organisations should consider when thinking about what steps might be reasonable. If information falls within the definition of sensitive information in the PDP Act,33 its handling, disposal or de-identification should be considered with particular care during risk assessment, when setting access control and when assessing the timing and method of disposal.
Reasonableness involves considering how personal information is stored. The differences between various types of media that hold information, for example, hardware such as laptops or USBs and software such as information management systems or email, affect what amounts to reasonable steps for destruction or de-identification.
Destroying hard copy documents
When hard copy documents containing personal information are destroyed, this should be done securely. For example, they may be shredded by the organisation or a contractor. When contractors are used to dispose of information, organisations should remember accountability for security obligations cannot be outsourced. The contract agreement should include agreements to meet IPP 4 obligations. Case Study 4F demonstrates how unsecure disposal resulted in intact documents containing personal information being found as litter in a public park.
Destroying electronic documents
Destruction can be complex when data is held electronically. Actual and complete destruction may require the hardware itself be destroyed. Even when the primary version of an electronic document is destroyed, organisations may have back-ups of the information. ‘Reasonable steps’ to destroy information may not require all back-ups be destroyed where doing so is difficult or expensive. In such a case, a reasonable step to destroy the information may involve taking steps to limit access to back-ups of the information. Implementing technical, physical and organisations limits around access, use and disclosure, for example with access logs and audit trails, might mean the information is effectively ‘beyond use’. This is a term used by the Office of the Australian Information Commissioner (OAIC) to reflect the difficulties of actually destroying personal information held in electronic format.34
The alternative to destruction is de-identification.
‘De-identified’ is defined in s 3 of the PDP Act. De-identified information is ‘personal information that no longer relates to an identifiable individual or an individual who can be reasonably identified’.
De-identification typically involves removing direct identifiers, for example, a name or address, and indirect or quasi-identifiers such as birth date or gender. It may also require additional steps to make it difficult to re-identify the information by linking it back to the person the information is about. For more information, see the Key Concepts section De-identification in practice.
De-identification is not a permanent state. De-identified information may be re-identified and reveal an individual’s identity when other information is available that can be matched with the de-identified data.35 Organisations should consider periodically reviewing whether additional steps are required to maintain the data in sufficiently de-identified form.
‘No longer needed for any purpose’
IPP 4.2 allows organisations to retain information for the purpose for which the information was collected, or for some other legitimate purpose authorised by IPP 2.1. As discussed above at , meeting the record keeping obligations under the Public Records Act is a legitimate purpose. Other examples of legitimate purposes why information could be retained, other than for the primary purpose of collection, include:
- if the information is necessary for research or statistics in the public interest, under IPP 2.1(c). For example, the Victorian Electoral Commission requires personal information to perform its statutory functions.
- if the information is necessary to lessen or prevent serious threats to health or safety of individuals or the public under IPP 2.1(d). For example, if an individual is dangerous, that danger might be kept on record to avoid future harm. See IPP 2.1(d), specifically at [2.79].
The purpose for retaining personal information should be specific and identifiable, rather than undefined and hypothetical. IPP 4.2 does not authorise retention of identifiable information ‘just in case’ it is needed for some future use by the organisation or by a third party. When organisations do not have one or more specific purposes for holding personal information, they must destroy or de-identify the information.
- The assessment considers the impacts to the organisation if there were a compromise of the confidentiality, integrity and availability of its information assets.
- See IPP 4.1.
- The Australia Law Reform Commission (ALRC) lists similar factors: Australian Law Reform Commission, For Your Information: Australian Privacy Law and Practice (ALRC Report 108, August 2008), Recommendation 28-3.
- ALRC suggests ‘cost of implementation’ is a factor for reasonable steps for data security. Australian Law Reform Commission, For Your Information: Australian Privacy Law and Practice (ALRC Report 108, August 2008), Recommendation 28-3.
- A Privacy Impact Assessment (PIA) can help organisations design information handling processes and procedures with privacy in mind. Additionally, see ‘Privacy by Design: Effective privacy management in the Victorian public sector’, a 2016 background paper by OVIC’s predecessor, the Commissioner for Privacy and Data Protection (CPDP), available here.
- Australian Law Reform Commission, For Your Information: Australian Privacy Law and Practice (ALRC Report 108, August 2008), Recommendation 28-3.
- Jeremy Lee v Superior Wood Pty Ltd  FWCFB 2946 -.
- OVIC, ‘Victorian Protective Data Security Framework’ (VPDSF) V1.1 (March 2018) p 27. Available here.
- OVIC’s guidance on PIAs is accessible here.
- Victorian Protective Data Security Standard 1. Accessible here.
- Attorney-General’s Department, Protective Security Policy Framework, Australian Government personnel security, (2016). Accessible here.
- Under a State contract which includes IPPs; s 17(2), Privacy and Data Protection Act 2014.
- See Office of the Victorian Privacy Commissioner, Jenny’s Case: report of an investigation into the Office of the Police Integrity pursuant to Part 6 of the Information Privacy At 2000, (Report 01/06, 2006). Accessible here.
- Attorney-General’s Department, Protective Security Policy Framework, Information security (2015). Accessible here.
- OVIC has published guidelines for sharing personal information in the Victorian public sector, including Family violence information sharing scheme and privacy law FAQs and Child information sharing scheme and privacy law FAQs.
- MT v Director General, NSW Department of Education and Training  NSWAD 194. This case was later appealed to the NSW Administrative Decisions Tribunal Appeal Panel, but the security breach was not the subject of the appeal. The appeal decision was discussed under IPP 2.1(d).
- Attorney-General’s Department, Protective Security Policy Framework, Australian Government personnel security, (2016). Accessible here.
- Office of the Australian Information Commissioner, Guide to securing personal information: ‘Reasonable steps’ to protect personal information, 2015, p. 22.
- Australian Cyber Security Centre, Essential Eight Explained, (Webpage, April 2019). Accessible here.
- See, for example, Office of the Victorian Privacy Commissioner, Mr C’s Case: Report of an investigation pursuant to Part 6 of the Information Privacy Act 2000 into Victoria Police and Department of Justice in relation to the security of personal information in the Law Enforcement Assistance Program (LEAP) and E*Justice databases, Report 03.06, July 2006. Accessible here.
- For more information on event logging and auditing, organisations can refer to ‘Guidelines for system monitoring’ in the Australian Cyber Security Centre (ACSC)’s Australian Government Information Security Manual, (Report, May 2019) p 94. Accessible here.
- Australian Cyber Security Centre, Australian Government Information Security Manual, (Report, May 2019) ‘Guidelines for using cryptography’, p 123. Accessible here.
- Own Motion Investigation v Medical Centre  PrivCmrA 6.
- OVIC, ‘Victorian Protective Data Security Framework’ (VPDSF), V1.1 (March 2018) p 27. Available here.
- Office of the Victorian Privacy Commissioner, Jenny’s Case: report of an investigation into the Office of the Police Integrity pursuant to Part 6 of the Information Privacy At 2000, (Report 01/06, 2006). Accessible here.
- F v Australian Government Agency  PrivCmr A 6.
- See also, IPP 3 Data Quality: ‘up to date’.
- Case Note 218236  NZ Priv Cmr 4: Man objects to pre-employment screening. Accessible here.
- PDP Act s 6.
- Issued under s 12 of the Public Records Act.
- Public Records Office Victoria, Disposal Standard PROS 10/13 (Standard, 2010).
- Public Records Office Victoria, Disposal Standard PROS 10/13 (Standard, 2010) p 9.
- PDP Act, Sch 1.
- OAIC, Chapter 11: APP 11 – Security of personal information, March 2015. Accessible here.
- OVIC, De-identification and privacy, (Background Paper, June 2018). Accessible here.