Information Access Series: Engaging with consumers and technology to create a more efficient, sustainable (and friendly!) FOI Service
OVIC is will be joined by Laura Hartmann, General Counsel, Grampians Health, in our first Information Access Series session for 2025.
During the session, Laura will be providing learnings from Grampians Health’s efforts to redesign its FOI processes.
The session will cover Grampians Health’s journey to reshape its FOI service using consumer research, process automation and plain language communication.
Grampians Health deployed one of Australia’s first automated FOI systems in 2024, combined with a human-centered approach to redesigning its template letters. Laura will discuss the outcomes achieved from the project and provide insights into opportunities to further improve the overall FOI process.
Key details
When: Wednesday 26 February, 2025
Time: 12:00pm - 12:45pm AEST
Where: Online - Microsoft Teams
Audience: Victorian public sector (VPS) staff only. You may be asked to confirm your agency prior to the event.