If you have made a freedom of information request to an agency or a Minister under the Freedom of Information Act 1982 (Vic) (the FOI Act), and the agency or Minister refuses to grant you access to documents you may apply to the Office of the Victorian Information Commissioner (OVIC) for an independent review of the decision.
For more information on what to expect when requesting a review, watch the video below.
You can also download this page.
An agency or Minister may refuse to grant you access to documents or information in full or in part, or they may refuse to amend personal information held about you. OVIC keeps the review process as informal as possible and the agency or Minister must cooperate in the review process.
When can I apply for a review?
You can apply for a review when an agency or Minister makes a decision under the FOI Act to:
- refuse or deny access in full or in part to a document;
- refuse to amend a record containing your personal information;
- defer access to a document; or
- not waive or reduce an application fee.
How do I apply for a review?
For your review application to be valid, it must:
- be made within 28 days of you receiving the decision;
- be in writing;
- identify the relevant agency or Minister; and
- identify the decision you would like reviewed.
Use our review application form to ensure you provide us with all the information we require.
When submitting an application, please include:
- a copy of the request you made to the agency;
- a copy of the agency’s decision letter to you; and
- any other relevant background information.
If someone is applying for a review on your behalf (for example, a solicitor), you must give them written authorisation to do so. This must be provided with your review application along with a certified copy of your photo identification.
Assessment and preliminary inquiries
Once we receive your application for review and assess that it is within our jurisdiction, we will notify the agency. We will ask the agency for a copy of any documents that are subject to review, a copy of your original request, and any other information we need to conduct our review.
After the agency provides us with copies of the documents, we will prepare a summary of the background to your case. We may need to contact the agency to clarify the exemptions they applied to the relevant documents, the range of documents involved, and seek more information.
Where possible, OVIC will seek to resolve your review informally. If it cannot be resolved, your matter will be assigned to a Case Manager, who will contact you and may ask for further information from you.
Time to conduct the review
After conducting an initial assessment, we will provide an approximate date by which you can expect a formal decision. We will make every effort to progress your review as efficiently as possible.
The FOI Act requires the Information Commissioner or Public Access Deputy Commissioner (the Commissioner) to complete their review of a decision within 30 days of receiving your application.
If your review has not been resolved informally and the Commissioner has not provided you with a formal decision after 30 days from the date of your application, you may apply directly to the Victorian Civil and Administrative Tribunal (VCAT) for a review, instead of waiting for the Commissioner’s decision. The 60 day time limit on applying to VCAT does not commence to run when the 30 day period expires, it only commences when the Information Commissioner has made a decision on your review.
The FOI Act allows extensions to the 30 day period. If we need an extension of time, we will seek your agreement in writing.
If you agree to the extension of time, we have until that date to complete the review. If we do not complete the review by the new date, you have a right to seek a review by VCAT, rather than waiting for a decision from the Commissioner.
If you do not agree to an extension of time and the 30 day time period expires, you can either apply to VCAT or wait for our decision on your review. If you choose not to apply to VCAT, we will continue to progress your review until it is finalised.
We may seek an extension of time due to:
- the complexity of your case or the large number of documents involved;
- the time required to receive documents subject to review from the agency;
- the time required to communicate with or obtain information/responses from you or the agency; or
- the high volume of review requests submitted to OVIC.
The FOI Act requires that OVIC provides you and the agency with a fair, impartial and independent review process. This means we must give you and the agency a reasonable opportunity to provide us with relevant information to support your review application and the agency’s decision.
You may make a written submission to OVIC in support of your application for review. If you make a submission, it will be considered by your Case Manager and may assist in the informal resolution of your review. If the review cannot be resolved informally, the Commissioner will consider your submission when making a formal decision on your review and may refer to your submission in the final decision.
A written submission is your opportunity to provide more information about your request and why you disagree with the agency’s decision. Please let us know if any parts of your submission are confidential.
Written submission where access to information or documents has been refused
If your review relates to a decision to refuse you access to information or documents, we suggest your written submission includes:
- whether you are dissatisfied with the agency’s decision to refuse access to a particular document, or a certain type of information in a document;
- why you are seeking access to the documents;
- why you believe the documents are not exempt and should be released to you – for example, whether you disagree with the agency’s description of the documents, or with what the agency says the likely impact of releasing certain information will be;
- whether you need information relating to the personal affairs of other individuals that may be in the documents, such as their names, phone numbers, email addresses, or other information from which they may be identified; or alternatively, whether you can provide us with those individuals’ written consent to release their information to you;
- whether you are willing to receive an edited copy of the documents, if the Commissioner determines that some information in the documents should be deleted because it is exempt or irrelevant to your request; and
- anything else you would like the Commissioner to consider as part of the review.
Written submission where a request to amend personal information is refused
If your review relates to a request to amend information in a document relating to your personal affairs, we suggest including in your written submission evidence that the information you wish to have amended:
- is inaccurate: explain why is the information untrue or incorrect?
- is incomplete: detail what specific information is missing?
- is out of date: explain how have the circumstances changed?
- would give a misleading impression: who would be misled and why?
To assist us in conducting a timely review, please provide your submission by the requested date. If you cannot meet the request time frame, please contact your Case Manager.
You may send your submission by email to email@example.com.
Review and informal resolution
Your Case Manager will carefully review the documents subject to review, including any material the agency has not granted you access to, or refused to amend. They will also consider any written submissions that you or the agency have provided and make any further enquiries with you or the agency.
If the Case Manager considers it may be possible to reach an agreement between you and the agency, they will try to facilitate an informal resolution. If an agreement is reached, it will be put in writing so that you and the agency are clear on the outcome.
Commissioner’s preliminary view
Another approach that might be taken at this stage is for the Case Manager to consult with the Commissioner about your review.
The Commissioner may form a preliminary view of the likely outcome of the review. In instances where the likely outcome of the review is not to provide you with further information in the documents, we will advise you and provide you with an opportunity to respond. We will also provide you with the reasons for holding this view, and where possible, provide website links to previous decisions made by the Commissioner on reviews which are similar.
Having considered the Commissioner’s preliminary view, if you are satisfied the information you seek is exempt from release, you may decide to withdraw your review.
Alternatively, following our initial assessment or receiving the Commissioner’s preliminary view, we may obtain further information from the agency about its reasons for refusing access to some or all of the documents.
The agency may decide to reconsider its original decision and make a fresh decision. If that happens, the agency will let you know of its intention to do so. An agency has 28 days to notify you of a fresh decision. You still have review rights at OVIC if you are dissatisfied with the agency’s new decision.
Information Commissioner’s decision
If your review has not been resolved informally, the Commissioner will make a formal decision. You will be given a Notice of Decision, which outlines the Commissioner’s decision and their reasons for the decision. This new decision replaces the agency’s original decision. For example, the Commissioner may agree with the agency’s original decision, or may grant you access to further documents, or parts of documents.
The Commissioner’s decisions are published on the OVIC and the Australasian Legal Information Institute websites. Before publishing a decision, we de-identify your name and other personal information to ensure your privacy. OVIC and agency reference numbers will also be removed. Further information on the publication of review decisions is available here.
Appealing the Commissioner’s decision
If you or the agency are not satisfied with the Commissioner’s decision, you or the agency are entitled to apply to VCAT for review of that decision. You have up to 60 days from the date you receive the Notice of Decision to apply to VCAT for a review. An agency has 14 days to apply to VCAT for a review.
Where the Commissioner decides to grant you access to information relating to a third party, that third party is also entitled to appeal the decision to VCAT within 60 days.
The Commissioner’s decision on your review does not take effect until after all the relevant review periods noted above expire.