From 2014 to 2019, agencies reported the following difficulties in administering the FOI Act:
- the increased number of FOI requests being received;
- the increased number of FOI requests being processed by the agency at the same time;
- the increased number of voluminous FOI requests;
- the increased volume of records held by agencies in a variety of forms and locations;
- resourcing issues including an inability to find suitably skilled FOI officers;
- resourcing issues including staff in smaller agencies balancing their FOI workload with other responsibilities;
- costs recovered do not reflect costs expended in processing FOI requests;
- the reduced timeframe agencies have to process requests in accordance with section 21;
- increased interaction with OVIC as a result of FOI reviews and complaints; and
- third party consultation and impact on compliance with statutory timeframe.
These challenges were consistent from 2014 to 2019, with some changes following the 1 September 2017 amendments to the FOI Act, including the reduction in statutory processing time and new third party consultation requirements.