Working with OVIC
Effective working relationships between OVIC and agencies will help achieve the objectives of the PDP Act and ensure the protection of privacy in Victoria.
You will play an important role in this because the privacy officer is usually OVIC’s primary contact point when working with agencies. We also encourage privacy officers to get in touch with us whenever they need assistance on matters of privacy.
Getting in touch with OVIC
If you are new to your role or have not engaged with us much in the past, we would welcome you reaching out to introduce yourself as your agency’s privacy officer. You can do this by emailing us at firstname.lastname@example.org.
You can also get in contact when you require guidance. Whether you have a query about how the PDP Act operates, how you should interpret the IPPs, managing a data breach, or completing a privacy impact assessment (PIA), we are here to help.
You can easily get in touch with us, and we will endeavour to provide you with expert privacy guidance to help you meet your privacy obligations. Simply contact us by emailing email@example.com or calling us on 1300 006 842.
Your agency contact point
You will likely be the main point of contact where OVIC seeks to engage with your agency about privacy matters.
Where we receive a complaint from an individual, we will usually notify the privacy officer of this and seek their response on the allegations and possible ways of resolving the complaint. To find out more, visit the ‘Handling complaints‘ section of this toolkit.
Equally, where we become aware of a data breach at your agency and seek further information about it, we will usually contact the privacy officer in the first instance. To find out more, visit the ‘Data breaches‘ section of this toolkit.
If we are considering taking regulatory action in relation to your agency, it is likely that, as the privacy officer, we will contact you in the first instance. To find out more about OVIC’s regulatory powers and our approach to using them, see our Regulatory Action Policy.