- For guidance and resources on how to interpret and administer the Freedom of Information Act 1982 (Vic) including how to process FOI requests, calculate access charges and more visit FOI resources for agencies.
  
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- For guidance and resources on how to protect public sector information including how to implement the Victorian Protective Data Security Framework and Standards and more visit Information security resources.
  
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- In Victoria you have the right to access documents held by government, to ask for your personal information to be amended, to make a complaint about the handling of your FOI request and to request an independent review of an FOI decision. Visit FOI resources for individuals for more guidance on your FOI rights.
  
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- In Victoria you have privacy rights when interacting with government organisations which limit what personal information can be collected, how it is used and disclosed. If you suspect your privacy rights have been breached by a Victorian government organisation you can make a complaint to OVIC. For more guidance on privacy rights visit privacy resources for individuals.
  
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- Learn more about OVIC including our functions, Commissioners and structure.
  
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Emergency Services Telecommunications Authority

Postal Address:	Level 1, 33 Lakeside Drive EAST BURWOOD VIC 3151
Street Address:	Level 1, 33 Lakeside Drive EAST BURWOOD VIC 3151
Telephone:	03 8656 1200
Fax:	03 8656 1299
Email:	foirequest@esta.vic.gov.au
Website:	www.esta.vic.gov.au
Reviewed:	12/12/2022

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