Contact us
If you have been impacted by the Department of Education incident involving student information, contact the Department directly via 1800 338 663 or via email at enquiries@education.vic.gov.au for further information and steps you may need to take to reduce the risk of harm.
OVIC has now commenced an investigation into the incident. Read our statement here.
You may also wish to read our resource ‘Data breaches and you‘.
Phone
Call 1300 006 842 (1300 00 OVIC) between 9:30am to 4:30pm – Monday to Friday. International callers may call +61 3 8662 3400.
Outside our operating hours, a voicemail message can be left and a staff member will return the call.
We are currently experiencing high demand for our services which is causing some delays in our responses. Our team is working hard, but it may take a few days for us to respond to enquiries received.
If you would like information about:
- Freedom of Information (FOI) please visit the FOI resources page
- Privacy please visit the Privacy resources page
- Information Security please visit the Information Security resources page.
We appreciate your patience and understanding.
Post
PO Box 24274
Melbourne VIC 3001
Interpreter and translation service
If you speak a language other than English, you can contact us using a telephone translator using the Translating and Interpreting Service (TIS) on 131 450 and providing OVIC’s client code C972652.
Media enquiries
Enquiries seeking comment should be supplied in writing to media@ovic.vic.gov.au
Please note for legal and operational reasons we do not specifically comment on active complaints, reviews or investigations under either the Freedom of Information Act 1982 (Vic) or the Privacy and Data protection Act 2014 (Vic).