Contact us
For Greater Western Water customers affected by the recent billing system implementation, please click here for more information and next steps.
Phone
Call 1300 006 842 (1300 00 OVIC) between 9:30am to 4:30pm on Mondays to Friday. International callers may call +61 3 8662 3400
We are currently experiencing high demand for our services which is causing some delays in our responses. Our team is working hard, but it may take a few days for us to respond to enquiries received.
If you would like information about:
- Freedom of Information (FOI) please visit the FOI resources page
- Privacy please visit the Privacy resources page
- Information Security please visit the Information Security resources page.
We appreciate your patience and understanding.
Post
PO Box 24274
Melbourne VIC 3001
Interpreter and translation service
If you speak a language other than English, you can contact us using a telephone translator using the Translating and Interpreting Service (TIS) on 131 450 and providing OVIC’s client code C972652.
Media enquiries
Enquiries seeking comment should be supplied in writing to media@ovic.vic.gov.au
Please note for legal and operational reasons we do not specifically comment on active complaints, reviews or investigations under either the Freedom of Information Act 1982 (Vic) or the Privacy and Data protection Act 2014 (Vic).